Privacy Policy, KLF EXAMEN
Last updated: 19/02/2026
This privacy policy explains how KEEP LEARNING FRENCH (“KLF”) collects, uses and protects your personal data when you use the website klf-examen.fr and the associated services (purchases, access to revision platforms, support).
1. Data controller
KEEP LEARNING FRENCH (KLF), SAS
Registered office: 1 Place Niki de Saint Phalle, 34070 Montpellier, France
SIREN: 841 915 697, SIRET (registered office): 841 915 697 00020
Intra-community VAT: FR90 841 915 697
Contact: contact@klf.fr, +33 4 67 57 90 78
Important: for certain services, in particular invoicing, assistance and/or the operational management of modules, KLF may rely on entities within the group (e.g. Newdeal Institut) acting as processors or, where applicable, joint controllers depending on the nature of the processing. In all cases, KLF remains your main point of contact for exercising your rights.
2. Data collected
Depending on your use of the website and services, we may collect:
Identification data: title/gender, surname, first name.
Contact data: email address, telephone number.
Administrative data: date of birth, nationality (where requested via a form).
Account and usage data: account ID, training history, results, progress, actions carried out on the platform.
Technical data: IP address, login identifiers, logs, browser, system, security events (to the extent necessary).
Payments: payments are processed by our provider Stripe. We do not store your full bank card details. Stripe processes payment data in accordance with its own privacy policy.
3. Purposes and legal bases
| Purpose | Examples of data | Legal basis |
|---|---|---|
| Creating and managing your account, giving you access to the modules | Surname, first name, email, access data, progress | Performance of the contract |
| Processing your purchases, invoicing and accounting management | Purchase data, email, supporting documents | Performance of the contract + legal obligation |
| Support and complaints | Email, telephone, exchanges, logs | Legitimate interest / Performance of the contract |
| Website security and fraud prevention | IP address, logs, security events | Legitimate interest |
| Audience measurement / website improvement (where enabled) | Cookies / analytics identifiers | Consent (non-essential cookies) |
| Sending service information (access emails, maintenance) | Performance of the contract |
4. Recipients and processors
Your data may be processed by KLF and by service providers strictly necessary for the service:
Stripe: payment processing.
Fidelo: form/registration management, tracking and administration (ERP/CRM).
Kinsta: hosting of the website and/or associated services.
KLF group entities (e.g. Newdeal Institut): assistance, support, operational administration, depending on the service used.
Technical service providers (maintenance, security, transactional emailing): only where necessary and contractually regulated.
We do not sell your data. We only disclose it to third parties when necessary for the provision of the service, compliance with a legal obligation, or the protection of our rights.
5. Transfers outside the European Union
Some service providers may process data from countries outside the EU/EEA. In such cases, we ensure that these transfers are governed by appropriate safeguards (for example, the European Commission’s standard contractual clauses) and/or any mechanism recognised by the regulations.
6. Retention periods
We keep your data only for as long as necessary for the purposes described:
“Account & activity” data: 3 years from the last contact or last activity.
Accounting data (invoices, supporting documents): 10 years in accordance with legal obligations.
Technical and security logs: limited period, proportionate to the purpose (security, incident detection).
7. Security
We implement reasonable technical and organisational measures to protect your data (access control, logging, backups, securing environments, etc.). However, no system offers absolute security.
8. Your rights
In accordance with the GDPR, you have the following rights in particular: access, rectification, erasure, restriction, objection, portability, and post-mortem instructions (subject to legal conditions).
To exercise your rights, contact us at: contact@klf.fr. We may ask you for proof of identity if necessary.
You also have the right to lodge a complaint with the CNIL (www.cnil.fr).
9. Cookies
The website may use cookies and similar technologies:
Essential cookies: necessary for operation (session, security, access).
Audience measurement cookies (where enabled): used to analyse website usage and improve the experience, subject to consent when they are not strictly necessary.
If you use a consent banner, you can change your choices at any time via this banner (or via a “Cookie management” link, where available).
10. External links
The website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to consult their respective policies.
11. Changes
We may update this policy. The update date appears at the top of the page. The applicable version is the one published at the time of your browsing/use.
12. Contact
For any questions relating to privacy or your data:
Email: contact@klf.fr